Getting the first-touch correspondence with prospects through the spam blockers is a bigger and bigger challenge -- especially with AOL and MSN who use the spam folder for everyone not in your address book.
If you use a Web-based contact form (and NOT an email link), you can use the thank-you page to tell them to put a specific email address in their Address book in order for them to get the reply. You can also tell them to check their spam folder for the reply. You can also give them your phone number at that very instant. You also have their AOL screen name, so you can try to IM them.
If you have the ability, you can use a Web-based forum instead of email. Even those usually rely on email notifications that a post occurred, but you can also ask them to bookmark the discussion and check it time-to-time.
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