Have Question, Need Answer

HI Everyone,

I need help regarding this matter..

1. if you do a google search for "Melrose Jewelers" the 3rd item is a complaintsboard.com complaint about our company. it wasn't posted by our customers but a group of individuals at one of our competitors.. the problem is that, we tried contacting the website and tried spending about 20 hours to find if they were customers but they aren't customers.
it's a complete fabrication by our competitors to bad-mouth us. we contact from webmaster of the website and the website won't remove it either. they are a 1-man operation and don't rpely to their emails..

2. is there any way to submit this site link to spam directories or do something to make it drop in the ranking?

3. i don't understand why it is higher in the ranking for "Melrose Jewelers than our own websites and content. I'v ealso tried posting on boards and issuing tons of press releases nothing seems to take it down from its position..

Plz help me with your suggestion so that i can get rid off from this issue..

with regards
Naveen Kumar

i have a feeling of deja vu.

Instead of trying tit for tat methods against your competitors, work on your customer services and your own site.

But, IF the company question is writing these things for unjust means, and they are complete fabrications, then take it up with complaintsboard.com and ask them to remove the post (you are entitled to do this, and they HAVE to oblige despite any disclaimer they make).

haha i live right by melrose i walk by your store everyday and regarding your problem ther eis really nothing you can do the internet is a free speech place , if you asked the people nicely and they wouldn't remove it then what you can do is instead get more positive reviews for your site to be indexed by google , this way your business has a more positive reputation then the negative ones.

if the comments are fabricated, you CAN follow it up legally both against the original poster AND the owner of the website.
As the domain owner, the owners of complaintsboard are resposible for all content within it with no exceptions. You can demand they remove the entry if it is fabricated, and depending on how it is worded. If they dont oblige and you decide to follow it up then they will get drawn into the legal proceedings... most people will want to avoid any likelihood of this and so will simply remove the post.

Most hosts don't want to get embroiled in libel, either ...