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web design service in Seattle (In: Graphic Design - Basic HTML, CSS & Usability)
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Rob Cook
Joined: Dec 06, 1999
# Posts: 2007
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Posted: 2005-Jul-29 02:33
I'm a long-term customer of Dotster and usually can't say anything but good about them.
However... I've recently had a problem where they've failed to update DNS setting on a domain reg'd with them. 3 times, in fact, they've failed to update it.
I've e-mailed them 3 times now via their online support form. Every time they say "Shortly you will receive an email with your case number and your question will be answered by a representative as soon as possible"
Nope. No acknowledgement and no reply - on any occasion.
What the heck happened to Dotster?
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Dinkar
Staff
Joined: Aug 12, 2001
# Posts: 4391
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Posted: 2005-Aug-07 15:28
Please don't get me wrong but... are you checking the right email? Sometimes I have done this, that's why I asked.
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Dinkar
Staff
Joined: Aug 12, 2001
# Posts: 4391
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Posted: 2005-Aug-07 15:31
Also check your junk mail box if you haven't done so.
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mmmvelour
Joined: Feb 23, 2006
# Posts: 14
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Posted: 2006-Jul-18 21:54
we're having problems with dotster too. i can't get them to reply to emails, some features on the site don't work, and I'm having big problems trying to change to a new registrar as they never send e mails to me. anyone else?
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Silv
Joined: Aug 10, 1999
# Posts: 1668
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Posted: 2006-Jul-28 18:45
That's interesting that they're having that of problem right now ... as they're in a big push to acquire new web hosting customers (new product line just released, big push with affiliates, etc).
One has to wonder of some of the support reps may have been reassigned to marking efforts.
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