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Yahoo Hates Me ? (In: Yahoo!)
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youngdelk
Joined: Nov 21, 2007
# Posts: 1
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Posted: 2007-Nov-21 16:36
Yahoo! has a service called Yahoo! Small Business that sells domain names at a very attractive price. If you think of registering a domain through them, read on. And maybe also have a look at what others say.
First Yahoo! is not an accredited domain registrar, but simply a reseller for the Australian domain registrar Melbourne IT. If you ever have a problem with you domain registration however, you'll have to deal with Yahoo!, and their support is appalling to an extent I have never met before. They consistently and repeatedly reply to emails with irrelevant pre-made messages: this did not happen to me once or twice, but about fifteen times.
Given my first experience with their support staff, I rushed to transfer my domain to another registrar as soon as the 60-day no-transfer period after registration was over. The transfer was systematically denied. Whenever I got a human to reply, their answer showed a striking ignorance of .com transfer procedures, replying with transfer requirement only applicable to other types of domains (.info,…).
After three days, I ended up calling them and I was told that they could not do anything and referred me to Melbourne IT. Emailing and calling Autralia several times, I was told that I had to deal with the reseller (Yahoo!) directly.
I don't know at this point if my transfer will finally go through, but I have already spent much more in international calls than even the most expensive domain registrar around (e.g. Network Solutions sell domains at USD35)...
((link removed))
[ Message was edited by: bhartzer 11/21/2007 10:19 am ]
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Curt
Joined: Eons Ago
# Posts: 3736
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Posted: 2007-Nov-22 08:13
Thanks for the heads up. I'm sure this report could help some new to the domain name registration procedure to avoid this kind of problem.
I recommend DirectNIC.com (www.directnic.com). Up to this point, I've not had any serious problems with them since 1998 and even minor issues are generally handled quite quickly. They also answer tech questions quickly and concisely. They cost a little more than registrars like GoDaddy, but are worth it with the support you get from them. If you have a good number of domains under your control, you can buy bulk directnic dollars which lowers your purchase/renewals of domain names (helpful if you renew or buy more than 5-10 domains a year).
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mo007
Joined: Dec 13, 2005
# Posts: 52
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Posted: 2007-Nov-22 19:19
Thank you youngdelk for this warning, I've had the same experience with them too. I have a domain that was registered with Yahoo and earlier this year I wanted to transfer it to my hosting company since they give a free domain with the hosting account for life. However, I had to go through what you went through and even more. It’s unbelievable, I couldn’t imagine that a well known company like Yahoo would do such thing.
When I contacted Melbourne IT/Support I was told that I could do it through my domain name CPanel account, which they had to set up for me, but this was just to keep me in their support loop there was no way to accomplish this by myself whatsoever. To me it looked like a scam and I had to call them, after I’d been on hold for almost 45mns I got to talk to one of them, and trust me, you don’t want to here the words I used...
After two days I got my domain transferred, up to now I’ve stopped at least 5 of my clients/friends to register with Yahoo.
youngdelk, I'm glad you started this post so I can share my experience with the rest of the members.
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