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lane99
Joined: Mar 26, 2004
# Posts: 25
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Posted: 2005-Feb-16 21:00
I've seen many references to AOL blocking newsletters even when sent to fully opted-in lists.
And we have seen some signs that this might be happening to us. For example, we get no reply to certain newsletters from anyone with an AOL address. Or, certain people (who have AOL email addresses) will tell us they never received this or that mailing.
But I'm afraid these signs are not conclusive. So my question is: is there anyway to know with certainty that AOL is blocking a newsletter? Also, I wonder if it's possible AOL could block members of a list from getting a newsletter while at the same time allowing other members to receive it (and here I'm talking about something that AOL would be doing to block the newsletter, not something that the individual intended receipient might have done).
Y'all have any thoughts?
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affinity
Joined: Dec 10, 2001
# Posts: 91
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Posted: 2005-Feb-17 09:40
We found it can be certain words in an e-mail title that are blocked, so opt in or not the AOL filters block them.
The other reason could be the isp you use to send the e-mail is banned by AOL or has a restricted limit.
Try the following link has some good information on AOL and e-mail blocking; [link]
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lane99
Joined: Mar 26, 2004
# Posts: 25
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Posted: 2005-Feb-18 21:00
Thanks, Affinity. This link has been very helpful.
Btw, is there any resource listed the words which seem to trip a filter? I'm assuming it's those that are often associated with spam. But, still, most PROPERLY spelled English words (as opposed to deliberately MIS-spelled words trying to fool filters) could easily be a completely legitimate message, I think. AOL members must be missing reams of such (legitimate) messages.
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unreviewed
Joined: Dec 07, 2000
# Posts: 6776
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Posted: 2005-Feb-19 10:30
Please see http://postmaster.aol.com/guidelines/sender.html
"The whitelist is designed to help America Online work with organizations and individuals who send out solicited bulk email. You must adhere to certain practices and guidelines which are outlined here. To apply for the whitelist you must agree to these guidelines and fill out the whitelist request form."
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lane99
Joined: Mar 26, 2004
# Posts: 25
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Posted: 2005-Feb-22 20:47
Thanks for referring the link, unreviewed. It's help. (Though, as to my previous question, I don't see any info there listing which specific words might trigger a blocking filter).
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Rob Cook
Joined: Dec 06, 1999
# Posts: 2007
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Posted: 2005-May-11 18:22
Yeah, we had to move our mailing-list to Topica due to this.
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john_glube
Joined: Oct 09, 2004
# Posts: 29
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Posted: 2005-May-11 20:28
Thanks for referring the link, unreviewed. It's help. (Though, as to my previous question, I don't see any info there listing which specific words might trigger a blocking filter).
The networks which use proprietary spam filtering technologies are not going to provide you with a list of 'specific' words which might trigger a blocking filter.
Having said this, many permission based marketers with large lists:
* test their messages against the open source spam assassin software to ensure their messages do not generate "a positive score;"
* use a service to monitor their delivery rates; and,
* work with: (i) a certification service; (ii) a specialized service which aids permission based marketers to deliver their email; or (iii) have their own ISP relations/delivery and abuse team.
John
John Glube
Toronto, Canada
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lane99
Joined: Mar 26, 2004
# Posts: 25
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Posted: 2005-Jul-22 06:35
Based on our experience over the past few months, it is apparent that AOL will not accept more than about 300 emails a day from us. The first 300 mails get through, but after that they are bounced back to us.
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orwatsonjr
Joined: Aug 24, 2005
# Posts: 3
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Posted: 2005-Aug-24 08:37
lane99,
AOL's whitelisting is really the only way to ensure that you can get your emails to get thru... in order to become accepted as a whitelisted emailer, you must jump thru a few hoops that ensure your email sending setup is kosher... let me know if you're not sure what to do.
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