Printer Friendly Version
Email this thread to a friend
|
Featured Web Site Template |
|
There are 0 guests and 1 members in the forums right now.
Reflects user activity within the last 5 minutes
|
|
| Member |
Message |
livechat
Joined: Jul 27, 2007
# Posts: 1
|
Posted: 08/08/2007 11:34 pm
Live Chat is specifically useful for high value products. People can’t just see the product images and order them. They need a human touch to their buying process. They need to have a real feel to their buying. They want assurance and some sort of personal feel. Now with a Live Chat support [livesalesman.com] system he can have all this.According to recent research it has been found that more than 90% of visitors leave the website without making a transaction. This is indeed a very disheartening thing for websites and makes online selling a difficult job. To become successful at online operations it becomes necessary to understand why these customers left our website without making any transaction. Having a virtual salesman provides the solution to this problem by keeping a track of visitors and helping them all along.
|
 |
guinanie
Joined: Aug 11, 2007
# Posts: 45
|
Posted: 08/16/2007 08:27 am
Live Chat is useful and helpful for the site because the possible client can ask question about the products and services
|
|
mj1256
Joined: Jun 05, 2006
# Posts: 809
|
Posted: 08/16/2007 07:03 pm
the problem i've encountered is that when it is first added to the site, the customer service personel can't wait to use it. after time, the novelty is gone to the staff, the company moves on and they stop manning the chat app. it works against you if it is not manned, especially during working hours. Its poor service to have no one answer the questions in real time at 1pm on a thursday afternoon.
if you do it, follow through and do not stop.
the cost of having a full time customer chat person who answers one question every two hours can outweight the cost effectiveness of manning the app.
|
|
You are not permitted to post messages in this forum or topic, because of one or more of the following reasons:
- You have not yet logged in, or registered properly as a member
- You are a member, but no longer have posting rights.
- This is a private forum, for which you do not have permissions.
If you are a recent member, it's possible that you simply have not yet confirmed your account. Please
check your email for a message entitled 'JimWorld Forums: Confirm Your Account' and follow the instructions
contained within.
If you cannot find this message, click here to Re-Send it.
|
If you are still experiencing problem, please read the
Login Assistance
Article for some advice on what may be causing your login not to work properly.
|
Switch to Advanced Editor and ...
Create a New Topic
or Reply to this Thread
|
|
