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how to increse the google rating on my site (In: Google)
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walford
Joined: Nov 13, 2003
# Posts: 4
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Posted: 2003-Nov-14 19:30
We have a political commentary website that that also sells books, t-shirts, bumperstickers, etc. that supports our point of view and criticizes the other side.
They suspended an ad campaign, because it offered merchandise that advocates against an individual, group, or organization OK, fine. We set up another ad campaign that sells merchadise that promotes someone on our side.
Now they rejected our latest ad campaign, because they went into our website and found items that disparage the other point of view and those who advocate it. They are very popular. The major means we use to sell them is on-line. We would like to make this work, because Google is the most popular search engine [correct me if I'm wrong].
If anyone has any suggestions as to how to handle these people, please post the info.
If anyone has any suggestions for a better venue, please post the info.
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Curious_Mark
Joined: Dec 02, 2001
# Posts: 2142
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Posted: 2003-Nov-17 02:09
It is hard for us to know what Google's interpretation of how and when to apply such guidelines will be. In fairness to Google, your web site has a very good page rank and I would assume many pages indexed by Google.
What is ethical and legal for Google to do is not something anybody here has the training to do I suspect. I'm sure we could draw parallels between big corporations that sell their offerings with AdWords and political influence, but in the eyes of Google, that dog won't hunt. The law allows Google this legal latitude to decide such issues. Fair? Perhaps not, legal, yes at present.

[ Message was edited by: Curious_Mark 11/16/2003 06:27 pm ]
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Duzer
Joined: Sep 29, 2003
# Posts: 8
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Posted: 2003-Nov-17 13:44
Walford, I personally don't see any reason why your site shouldn't be allowed in Adwords. Try appealing the decision and get someone else to look at it. I know I've had campaigns declined in the past and had them approved after I complained. I'm not saying it will work in your case, but it's worth a shot. Don't take the first response you get from Google as law. Many times it's from a junior client services rep who may be misinterpreting the guidlines. Good luck.
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Curious_Mark
Joined: Dec 02, 2001
# Posts: 2142
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Posted: 2003-Nov-17 23:07
Dunzer, I checked out the content and it is quite political in nature. I would assume AdWords has very well defined policies in this regard. It would concern me if the organization was not allowed into the index of Google, which clearly is not the case.
I agree with you about appealing just in case the decision was made incorrectly. That said in this case I wouldn't expect much success.
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walford
Joined: Nov 13, 2003
# Posts: 4
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Posted: 2003-Nov-20 19:49
I found out that Google is applying a double standard. This piece is published on our website based upon my findings:
As a commercial entity, the popular search engine Google has joined the esteemed ranks of media and academic organizations that have a responsibility to be objective but instead choose to manage information based upon an apparent ingrained partisan and socio-ideological bias.
Some background:
Early this past summer, Accuracy In Media's Conservative Mall offered Jason Fodeman's book, How to Destroy a Village: What the Clintons Taught a Seventeen Year Old. Soon after our marketing staff placed it into Google's 'sponsored links' [pay-per-click Internet advertising], their staff informed us that they suspended the ad campaign.
A Google 'AdWords Team' e-mail explained that they rejected the book promotion because of "unacceptable content," citing a policy that "does not permit the advertisement of websites that contain 'language that advocates against an individual, group, or organization.'" -- unless the target is conservative, patriotic, Republican, heterosexual, Christian etc. More on this later...
Our marketing staff initially attributed this to a common squeamishness among sales people to political controversy -- it doesn't increase sales and provokes complaints. Fair enough -- there would be no 'anti-anybody' merchandise ads. Given previous success promoting G.W. Bush-oriented items, AIM decided to try a new campaign marketing our Ronald Reagan books and memorabilia.
Imagine our surprise when Google suspended this campaign as well. The Ronald Reagan merchandise did not offend, however. After rehashing their policy proscribing 'advocacy against' anyone, Google informed us that they had browsed other items offered for sale in AIM's website [but NOT promoted on Google]. Google wrote that such items as the "'Bill Lied', 'Impeach Hillary' and 'Forget Buddy, Neuter Clinton' bumper Stickers as well as other shirts, buttons and books on your site are not acceptable."
Reviewing the original message, any of AIM's Web content could be interpreted as subject to Google's approval -- including the articles. Thus when AIM's Notra Trulock 'advocates against' America's "most trusted journalist" Walter Cronkite for denouncing Operation Iraqi Freedom and echoing the Left's tacit support of Saddam - Google could conceivably find such material 'unacceptable' as well.
Being an organization offering political commentary/analysis and selling political merchandise -- there seems to be no way that AIM can utilize such a powerful marketing tool under such strictures. Out of frustration [and to AIM management's disapproval after the fact], this writer sent Google's AdWords Team an e-mail inviting them to browse all of our merchandise and articles. They should then let us know which they would like us to remove. Afterward we would 'get back to them.'
We have recently found, however, that there are some notable exceptions to Google's no 'advocacy against' policy.
A Google search on such keywords as 't-shirt,' 'bumpersticker' and 'Bush' revealed some interesting products offered in the resultant 'Sponsored Links' boxes. [The vendors in question will NOT be given any free advertising in this space.] Examples include t-shirts, bumperstickers and buttons sporting such slogans as 'Gröpenfüerer Schwarzenegger,' 'Flush Rush,' 'different Bush, same bu** sh**.' Some items disparage religious conservatives: 'the Christian Right is neither.' Others mock those who hold to any faith whatsoever: 'religion is a crutch for people who can't think for themselves.'
Google staff found AIM's merchandise lampooning the Clintons and Democrats offensive, but saw no reason to suspend the vendor offering, 'I'm bi-partisan, I'll hug your elephant if you kiss my a**.' Neither have they stopped selling ad space to the merchant hawking bathroom tissue printed with your choice of these smiling faces: the Secretary of Defense, the Attorney General, the Vice-President, and of course, the President of the United States [labeled 'Bush Wipe'].
Immediately upon discovering this, AIM informed Google of these and other similar items (providing links and pictures), saying in part, "we certainly do not want you to stop allowing the vendors of [such] merchandise to participate in the Google AdWords program. Our position is if they are allowed to do so, then so should we."
Google responded by digging in their heels: They reminded us that "a different set of laws and regulations apply to commercial speech (advertising) than to the search results we show when you do a Google search. As a business, Google must make decisions about where we draw the line in regards [sic] to the advertising we accept, both from a legal and company values perspective."
Further, "ad text, site content, or keywords should not be anti related." Google offered no reaction to the above-described 'anti-related' items, however. Continuing, they wrote, "In order for us to allow your ad to run, you have to remove all apparel, books, bumper stickers, buttons, merchandise, collectibles, CD's, videos, etc. that in any way advocate against any individual, group or organization."
This means that these items - whether they are directly promoted on Google or not - must no longer be offered for sale to the public online. The Internet is the major means by which these items are sold. Many of them are very popular and comprise a significant proportion of our inventory.
Providing a link, Google advised us to review their 'AdWords Editorial Guidelines.' The pertinent statement in its entirety: "Your ad cannot contain offensive or inappropriate language." And how does Google define 'offensive or inappropriate?' "As noted in our advertising terms and conditions, we reserve the right to exercise editorial discretion when it comes to the advertising we accept on our site."
Not explicitly defined, this 'discretion' is completely arbitrary. Google's AdWords Team may not consciously be discriminating against AIM because of our political perspective. It is entirely possible that items such as those clearly anti-Bush may provoke chuckles for Google's staff, but when confronted with products poking fun at THEIR sacred cows... well THAT'S 'offensive.' Deliberate or not, BIAS is still BIAS.
We certainly understand that the First Amendment prohibits only governmental free speech restriction. It does not obligate a private entity to provide a forum for another's free speech. However, Google must be impartial in order to retain credibility as the premier gateway to the Internet.
A firearms webmaster told me that he had the same problem. Google is a politically agendized search engine when it comes to sponsored links. If you are looking for or selling something Google doesn't approve of, you must go elsewhere. If you're selling porno, no problem, but guns... ohmigod!!! We have morals after all.
So tell me about Overture....
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CatLady
Joined: Eons Ago
# Posts:
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Posted: 2003-Nov-21 14:47
Walford, I am feeling AdWords pain of a similar sort. I have a client that sells authentic designer accessories, the real deal right from the designers. We're having to pay insane amounts for AdWords because of all the competitors selling fake products! I can't believe Google lets advertisers blatantly say "Knock Off Purses" or "Designer Replica Sunglasses". I thought you couldn't sell counterfeit goods on eBay, why is Google letting this go on? I can't figure out what their standards are.
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Curious_Mark
Joined: Dec 02, 2001
# Posts: 2142
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Posted: 2003-Nov-21 16:39
CatLady, if you feel there are ads running that shouldn't be, contact Google through your AdWords account Contact Us link. There is a choice for subject that deals with ads that may be running that shouldn't be.
I do not know the laws on this, but perhaps they are allowed to sell replica merchandise as long as it is clearly marked as such. I'm sure Google will have all the laws regarding this available to them and they will look at the ads in question. Good luck and let us know how this works out for you.
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CatLady
Joined: Eons Ago
# Posts:
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Posted: 2003-Nov-21 19:59
I emailed Google regarding the ads selling fake items. From what I understand reading AdWords FAQ's, Google is not responsible for trademark problems. So if say, Prada sees an ad for "Replica Prada Bags", it's Prada's responsibility to contact the advertiser. Still, I wish Google would do something about this.... I just expect more from them! I'll let you know what they say.
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Curious_Mark
Joined: Dec 02, 2001
# Posts: 2142
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Posted: 2003-Nov-22 00:14
Hope it works out, and yes we would all love to hear about this as it goes along. I am not surprised that Google has as hands off approach as the law allows them to. Trademark disputes are always so involved and laborious nobody wants to go near them; well the lawyers don't mind
Perhaps you request that the Google legal department brief you on why they take the position they do, and what laws are regulating their responsibility in such matters. That would be well within an advertisers rights to ask. All the best.
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CatLady
Joined: Eons Ago
# Posts:
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Posted: 2003-Nov-25 14:07
I received my response from Google today regarding AdWords being placed for knock-off items:
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Thank you for your email. I understand you have reason to believe that particular AdWords advertisers are selling designer replica bags on Google. The AdWords program provides a venue for companies to advertise their services. We value customer service and hope our advertisers will provide quality care to our users. However, we are not responsible for nor
are we able to monitor the actions of each company.
In response to your email, I will review this advertiser's account to check for incongruities. However, I suggest that you contact the Better Business Bureau or Consumer Affairs division of the city where the company is located, as they will be able to investigate your case and act on your behalf. Such organizations provide a more effective forum for addressing
cases of consumer dissatisfaction.
As stated in our Terms and Conditions, advertisers are responsible for the keywords and ad text that they choose to use on Google. We do, however, investigate such matters as a courtesy to trademark owners, as you suggest in your email.
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I don't know that I like that answer. They're not letting Walford post politically opinionated items as mentioned above, but you can place ads for something that is outright illegal-- fake designer bags!
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